Refund policy

Ellevary Return & Refund Policy

Last Updated: June 2026

At Ellevary, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Window

Customers may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or order number is required.
Defective or non-defective product

Non-Returnable Items

The following items are not eligible for return:

Items damaged through misuse, neglect, or normal wear and tear.
Products marked as final sale.
Personalized or customized products.
Gift cards.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

We will review the issue and provide a replacement or refund when appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Refund Processing Time

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 5-10 business days.

Please note that depending on your bank, credit card provider, or payment processor, it may take additional time for the refund to appear in your account.

If you have not received your refund after 10 business days from approval, please contact us at ellevarysupport@gmail.com

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been processed or shipped, it cannot be canceled.

Exchanges

At this time, Ellevary does not offer exchanges.

If you would like a different item, size, color, or product, please return the eligible item in accordance with our Return Policy and place a new order through our website.

This allows us to process orders more efficiently and ensure product availability.